Licensing specialists monitor child care programs and provide resources. Parents can reach out to them if they have concerns regarding their child's programs.
Cristy Hollan
(405) 982-1878
Licensing History
Listed below are the non-compliances OBSERVED during a visit. The regulation, its description, the non-compliance observed according to the regulation and a plan of corrective action are all provided.
Visit Date
2026-08-06
Visit Type
Full
Purpose of Visit
Periodic
29 of 36
Areas in compliance
Non Compliances Observed:
Oklahoma Professional Development Registry is not being maintained.
One staff member has 0 Professional Development hours.
Both exit doors were locked and could not be opened with a single motion.
One staff has an expired PDL as of 3-27-26. One additional staff has been with the program over 12 months and does not have a current PDL.
1 bag of breastmilk dated 3-17 located in the freezer with no name.
No current lesson plan. Lesson plans were dated from March 2026.
Compliance file and insurance notifications in several current child files are expired.
Two children (over 12 months) in 2 & older classroom had cups in rest equipment. Two other children over 12 months in the other classrooms had bottles in rest equipment.
In the Infant & older class, the staff member left the room on four separate occasions while Licensing was on site.
Three children did not have a Compliance File or Insurance Notification form completed. Seven children's Compliance File & Insurance Notification forms were not signed or dated.
Any complaint investigation that rises to the level of abuse/neglect is referred to Oklahoma Human Services Child Welfare Services for screening and investigation. All other complaint allegations are investigated by Oklahoma Child Care Services. Only substantiated complaints are available for viewing online.
Complaint Date
2025-08-04
Allegation Findings
Substantiated
Complaint:
Discipline/Behavior & Guidance: It was reported that staff are using inappropriate discipline.
Plan to Correct
Through staff meetings and required continued education, all staff will stay up to date on licensing and OKDHS childcare requirements.
Regulation Description
340:110-3-288(c) - Inappropriate discipline. Personnel are prohibited from using or threatening to use inappropriate discipline.
Complaint:
Additional Non-Compliance Found During Investigation: Discipline/ Behavior & Guidance: Personnel admitted to using time out for 1 year old children.
Plan to Correct
Staff will be educated on appropriate discipline for each age group.
Regulation Description
340:110-3-288(b)(11)(A) - Personnel use this method only with children 2 years of age and older when:
Complaint:
Additional Non-Compliance Found During Investigation: Reporting: Daily Records for infants and one-year olds are not being maintained or provided to the parents.
Plan to Correct
Staff keep daily records for infant room and make available to parents/ licensing.
Regulation Description
340:110-3-280(d)(3)(A) - daily happenings, including the infant and 1-year-old daily records as maintained, per OAC 340:110-3-281.4(b);
Complaint Date
2025-07-23
Allegation Findings
Substantiated
Complaint:
Supervision: It was reported the infants are left alone in their classroom while staff prepare their bottles.
Plan to Correct
Staff to infant ratio will be kept low, and staff having someone available to help make bottles at all times. Staff are encouraged to complete continued training as well to stay updated on licensing requirements.
Regulation Description
340:110-3-287(a) - Supervision. Supervision is the function of observing, overseeing, and guiding a child or group of children, including an awareness of, and responsibility for, the ongoing activity of each child, and being near enough to intervene when needed. The program is required to maintain supervision at all times.
Complaint:
Staff/child ratios: It was reported the infants are left alone in their classroom while staff prepare their bottles.
Plan to Correct
Staff will maintain low staff to infant ratio and will staff to always allow for a helper in infant classroom to avoid having to leave the classroom at any time.
Regulation Description
340:110-3-286(a) - Ratios. Ratios are the number of teaching personnel required to be physically present with a child or group of children, per Oklahoma Administrative Code (OAC) 340 Appendix GG - Ratios and Group Sizes. Only teaching personnel count in ratios, unless requirements specifically state otherwise. The program is required to maintain ratios at all times.
Complaint:
Personnel: It was reported the Program Director only works twice a week.
Plan to Correct
Director will be present at the center at least 30 hours per week. Records maintained
Regulation Description
340:110-3-284.2(b)(5)(C) - are present at the facility during the hours of operation at least 50 percent of operating hours or 30 hours per week, whichever is less.
Complaint:
Rest time: It was reported staff are caring for infants without Safe Sleep training.
Plan to Correct
All future staff are required to take Safe Sleep course before beginning employment.
Regulation Description
340:110-3-284(d)(4) - Safe sleep. Prior to caring for infants, personnel obtain formal professional development in safe sleep practices.
Complaint:
Additional Non-Compliance Found During Investigation: Records: Program was not keeping Personnel Attendance Records.
Plan to Correct
Personnel attendance records are kept daily. Employees sign in and out when arriving and leaving daily.
Regulation Description
340:110-3-281.2(c)(5)(A)(i) - promptly documented on paper, including personnel's full name and arrival and departure time; and
To contact Child Care Services: 405-521-3561 - or - 405-522-5050 (option 1) To report abuse or neglect: 800-522-3511 To apply for child care benefits: https://www.okdhslive.org/