Licensing specialists monitor child care programs and provide resources. Parents can reach out to them if they have concerns regarding their child's programs.
Mary Hawk
(918) 200-1559
Licensing History
Listed below are the non-compliances OBSERVED during a visit. The regulation, its description, the non-compliance observed according to the regulation and a plan of corrective action are all provided.
Visit Date
2025-06-02
Visit Type
Full
Purpose of Visit
Complaint
34 of 41
Areas in compliance
Non Compliances Observed:
6 staff with expired PDL's
Jacquelyn Alvarez
Shantay Childs
Lorena Garcia
Kayla Hudgins
Aumeisha Nelson
Jacimar Ortega
director no longer qualified due to expiration
Director's PDL expired
Drills for April not documented and tornado for May not documented
staff observed to be talking on the phone during walkthrough
Any complaint investigation that rises to the level of abuse/neglect is referred to Oklahoma Human Services Child Welfare Services for screening and investigation. All other complaint allegations are investigated by Oklahoma Child Care Services. Only substantiated complaints are available for viewing online.
Complaint Date
2025-05-28
Allegation Findings
Substantiated
Complaint:
personnel - multiple staff without updated CPR/FA
Plan to Correct
Director will continue to work on finding staffs certification cards. Director and Assistant Director will get their CPR/FA renewed ASAP in order for the program to have at least one person current on site at all times. Director will with Regional Manager Shannon Moyer on scheduling a class for all other staff to get their CPRFA renewed. Director will start a spreadsheet with everyone's current certifications with their expiration dates to prevent this from happening again. Director will keep a copy of all staff CPRFA trainings and make sure staff keeps a copy as well. Director will have staff post their CPRFA cards to help prevent a gap in certification.
Regulation Description
340:110-3-284.2(c)(3) - Position specific professional development. Teachers obtain and maintain CPR and first aid certification requirements, per OAC 340:110-3-284(d). Teachers obtain the certification within three months.
Complaint:
food and nutrition - the cook wears open-toed shoes in the kitchen
Plan to Correct
Director will ensure that the cook, or anyone in the kitchen, has close-toed shoes on. Director will go over the policy with the cook to make sure the requirements on food preparation are clear.
Regulation Description
340:110-3-294(a)(4) - Food service personnel. Health and hygiene requirements are met per OAC 340:110-3-299(m).
Complaint Date
2025-04-10
Allegation Findings
Substantiated
Complaint:
Reporting - licensing was not notified timely manner
Plan to Correct
Typed for provider: Came up with a plan for staff to report all incidents to the Director to avoid any miscommunication and will report to licensing any serious events as soon as they happen.
Regulation Description
340:110-3-400(j)(1)(E) - an incident that exposes children or youth to an imminent risk of harm, such as a child or youth leaving the facility without program knowledge, or being left alone on- or off-site or in a vehicle;
Complaint:
Staff/personnel - poor judgement
Plan to Correct
typed for provider: Director has gone over the programs policies and procedures with this staff again and reiterated
what is to be done when the director is not present. Director will ensure staff is continually trained on their
responsibilities and know to call management when they are unsure of what to do.
Regulation Description
340:110-3-400(g)(2)(C) - demonstrate good judgment as evidenced by prudent and responsible behavior that reasonably ensures the health and safety of children and youth;
Complaint Date
2024-12-18
Allegation Findings
Substantiated
Complaint:
Behavior and Guidance/Discipline - staff yelled and used harsh tones with children.
Plan to Correct
staff was placed on leave then terminated
Regulation Description
340:110-3-288(c)(2) - Psychological and emotional. Inappropriate psychological and emotional discipline examples, include:
Complaint Date
2024-07-31
Allegation Findings
Substantiated
Complaint:
whereabouts of child's life-threatening condition medication is unknown
Plan to Correct
The program is doing a program-wide "clean up" of all allergies and medical conditions. The program will be ensuring all teaching staff understand the policy and protocol regarding allergies and medications. Enrollment forms will be double-checked by director/assistant director as well as admin staff. All enrollment forms are gone over during family orientations.
Regulation Description
340:110-3-400(m)(6)(D)(ii) - life-threatening condition medications, such as epinephrine pens and rescue inhalers, are in close proximity to the child or youth for immediate administration when needed, such as being in the same classroom or supplemental activity area as the child or youth, outdoors when the child or youth is outside, or on field trips.
Complaint Date
2023-05-16
Allegation Findings
Substantiated
Complaint:
Ratios- classrooms are out of ratio
Plan to Correct
Plan of correction sent to the program.
Regulation Description
340:110-3-286(a) - Ratios. Ratios are the number of teaching personnel required to be physically present with a child or group of children, per Oklahoma Administrative Code (OAC) 340 Appendix GG - Ratios and Group Sizes. Only teaching personnel count in ratios, unless requirements specifically state otherwise. The program is required to maintain ratios at all times.
Complaint:
Background Investigations- Reporter states "one of the employees has not completed a fingerprint check but is caring for children in a classroom alone."
To contact Child Care Services: 405-521-3561 - or - 405-522-5050 (option 1) To report abuse or neglect: 800-522-3511 To apply for child care benefits: https://www.okdhslive.org/